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Car Rental Booking Process - FAQ - Europcar Martinique

All you need to know about processes to book your car rental online or on site.

Before your departure, from your couch, some useful information to travel in peace. In order to prepare your arrival in Martinique, from your home, get informed !

No. Please contact the Europcar reservation center on 0825 358 358 to get a reservation with your promotional code. You can always compare the two offers before choosing. Register your promo code on the Europcar Martinique website does not entitle you to the discount related to your negotiated contract. However, we have coupon codes locally, subscribe to the newsletter or look in the tab Good Deal ... Watch them!
Yes. Our website validates a simple online booking with payment on arrival. Your credit card imprint will be required, however, during the validation of your claim. Note that by opting for the formula AGENCY BASED PAYMENT, you will not receive the discount related to internet prepaid rates. Certain periods of the year, only online payment is possible. If you wish to pay on arrival in Martinique, please call us at 05 96 42 42 53 to make a payment agency booking.
No. The modification of a reservation can not be done directly on the / website. For bookings made through our online site for an online payment or agency, you will need to cancel the non-compliant file for you and send your cancellation request by email to contact@europcar-martinique.com. Caution cancellation for modification is subject to the same rates as the cancellation cf. general rental conditions. Extract of the general conditions The customer can cancel their reservation under the following conditions: We offer the CANCELLATION INSURANCE € 35 per booking that guarantees repayment Total prepaid for cancellation up to J-24H. For cancellations made at least 30 days before the scheduled start of rental, the renter is fully refunded. Beyond this period, the reservation amount subject to a prepaid payment will be refunded less a cancellation fee calculated according to the following scale:  For cancellations made between 20 and 29 days before the expected date of rental start, 10% fee Cancellation calculated on the amount of the booking subject to a prepayment.  For cancellations made between 7 and 19 days before the expected date of rental start, 20% fee Cancellation calculated on the amount of the booking subject to a prepayment.  No refund will be due for cancellations less than 7 days before the start date or if the customer does not rent the vehicle to the reserved date and if he fails to inform Europcar by writing. If you want to change a booking agency, you must request to change (date, time, category) by phone 05 96 42 42 42. The change will then be confirmed based on availability and the possible extra charge to be paid . The change will then be confirmed or denied depending on availability and the possible extra charge to settle. Note that the any modification can be subject to penalties.
You can go through our online contact form to make your cancellation. The date of the email confirms the fees related to the cancellation of your booking. However, please note that we offer cancellation insurance € 35 per booking that guarantees the total prepaid refund if canceled up to 24:00 before departure date. Note that the cancellation of reservation is subject to possible penalties Extract of the general conditions The customer can cancel their reservation under the following conditions: We offer the "Cancellation Insurance" € 35 per booking that guarantees repayment Total prepaid for cancellation up to J-24H. For cancellations made at least 30 days before the scheduled start of rental, the renter is fully refunded. Beyond this period, the reservation amount subject to a prepaid payment will be refunded less a cancellation fee calculated according to the following scale:  For cancellations made between 20 and 29 days before the expected date of rental start, 10% fee Cancellation calculated on the amount of the booking subject to a prepayment.  For cancellations made between 7 and 19 days before the expected date of rental start, 20% fee Cancellation calculated on the amount of the booking subject to a prepayment.  No refund will be due for cancellations less than 7 days before the start date or if the customer does not rent the vehicle to the reserved date and if he fails to inform Europcar by writing. If you want to change a booking agency, you must request to change (date, time, category) by phone 05 96 42 42 42. The change will then be confirmed based on availability and the possible extra charge to be paid . The change will then be confirmed or denied depending on availability and the possible extra charge to settle. Note that the any modification can be subject to penalties.
Yes. Our online booking website is fully secured by SSL server (data encryption system) that guarantees the confidentiality of the transaction.
Call us at 05 96 42 42 53, we will help you obtain the document or why you have not received confirmation.
If your payment does not go trough, you must ensure that you have filled in the fields with the correct numbers. If you have already done this, contact your bank. Sometimes you book the plane, car, and hotel in the same week or month, therefore, your ceilings are reached and you can not make the payment. If after all these steps you are still unable to book your vehicle, call us at 05 96 42 42 42 for technical assistance.
At the end of the booking process you go to a page "Booking confirmation" that tells you your booking number. You will receive further confirmation by email reminding you that number and the details of your reservation. We advise you to print and keep.
If you are a member of a Europcar Partner Frequent flyer program , your rentals at Europcar allow you to earn miles according to a pre-defined gains grid. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only onef you are a me rental can be registered with your flyer program, your rentals at Europcar allow you to earn miles according to a pre-defined grid gains. For this you must present your membership card when taking your vehicle. For partner programs, as well as conditions specific to each program, visit our section air Partnerships. Please note that the same main driver can not earn miles more than one rental at a time. Only one rental can be recorded.
Yes wedo. Vehicles must be returned in the same condition of the departure (cleanliness, hygiene, interior, upholstery ...). Any vehicle returned excessively dirty (pet hair, sand, mud, stained upholstery, marking ...) will be billed up to or exceed 100 euros depending on the cleanning. It is advisable to put your pet in a cage so it does not jump from one seat and not distracting the driver. You have to think to secure your pet while being sure that the cage is placed in a stable manner so that it does not spill. It is also possible for those who do not wish to opt for the cage to tie their animal. The important thing is not to be disturbed while driving in order to stay in control of his movements without the risk of violating the rules of the road. The ideal is that the animal is in the trunk of the car or on the back seat. Then you have to choose from the range Europcar Maritnique a vehicle suitable for a pet!
Yes, we have several partners. Europcar Martinique Partners, offer a range of services so you can enjoy your holiday and car rental in Martinique. You can view the non-exhaustive list of our partners at the following address: For more information, call us at 05 96 42 42 53!
Credit cards: Europcar accepts most major credit cards as : American Express, Diners Club, Eurocard, Mastercard, Visa. For other cards, check their acceptance with our staff when booking and / or pick up the vehicle. Using a credit card with Europcar is the extent of acceptance of the issuing bank. Payment cards and vouchers Europcar Full Credit (without additional means of payment) are accepted throughout the Europcar network. Vouchers specified value (only support a portion of the rent) must be accompanied by a payment by additional credit card (additional costs are: supplements, fuel, non-waivable). Payment by cash or company checks are accepted for payment of rent for small vehicles category. Cash cards like Maestro and Visa Electron are not accepted at Europcar or for the payment or deposit for the vehicle.
If you book on our website, /, You automatically have the CDW, THW and PAI included. For more information about these protections bases please go to this link Only renters reported on the rental agreement can claim as insured. In case of accident or theft, the tenant must declare CORAIL SAS within 24 hours, a complete a damage report and attach a police / gendarmerie and / or receipt of complaint. The tenant must not abandon the vehicle, it remains at its sole responsibility to collect the keys to Europcar agent. Are not included in the basic protections: • Damage to upper and lower parts of the vehicle • Damage to mechanical parts under the vehicle (front, oil pan) • Damage caused as a result of unplanned use by the manufacturer, or off paved roads, damage caused by rain or seawater • Theft or partial degradation accessories (trim, antenna, mirror, key ...) • Glass breakage, • Tires • Loss or damage to property carried in the vehicle rental • Towing costs, capital and expertise.
Find out more about our range of vehicles https://www.europcar-martinique.com/en/rental-car-martinique
Vehicle reservations are happening based on categories and not models. Unless availability of a specific model, which will require confirmation, Europcar Martinique does not confirm the model, only the category of vehicle.

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Customer Service : 00596 596 42 42 42 | Booking Service : 00596 596 42 42 53 | Assistance 24/24h 7/7j : 06 96 45 97 83

    

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